Terms & Conditions

All tours are sold on a per seat basis. All flights are confirmed with a minimum of 2 passengers unless otherwise stated.

Single passengers are welcome, however the flight is not confirmed until a second passenger is travelling.

• Date of tour
• Tour name
• Passenger surname name and first name
• Number of passenger’s travelling
• If children are travelling please specify age
• Passenger’s weight
• Passenger’s Hotel name — for courtesy transfer (only available from Sydney CBD)
• Intended Payment method — credit card details, cash, voucher.

Please advise if the guests are celebrating a special event — birthday/ honeymoon etc. We will do everything we can to make their experience extra special.

Please advise the level of assistance required for any disabled passengers and whether the passengers are in a wheelchair, so that we can accommodate their needs with ease. Please note that wheelchairs can be carried on selected aircraft only, and they must be collapsible.

An infant is a passenger who has not reached his or her 3rd birthday. Infants will not be carried in company aircraft unless accompanied by one parent or responsible adult. The infant may be carried in the arms of, or on the lap of the adult passenger, in an approved infant seat, or in a bassinet.

A child is a passenger who has reached their 3rd but not their 13th birthday, and will occupy their own seat on the aircraft. The child must be accompanied by an adult on the flight.

The minimum age for flights with no doors is 12 years.

For legal and safety reasons, all passengers are weighed prior to boarding the aircraft.

Individual weights in excess of 110kg (or 250 pounds or 18 stone) may incur a surcharge.

The following cancellation policies apply to bookings with Sydney HeliTours.

Cancellation within 24hrs of flight departure time –         100% of flight cost

Cancellation before 24hrs of the flight departure time –   No Charge

For group bookings of 10 or more passengers further cancellation conditions apply.

If booking through a third party agent additional cancellation restrictions may apply. Please refer to your travel documentation.

Any flight cancelled by Sydney HeliTours will not incur a cancellation charge and all endeavors will be made to re-schedule the flight to another time to suit the guest’s availability.

Sydney HeliTours will not be held liable for costs associated with airfares, accommodation or anything else due to helicopter flights which do not proceed as booked.

In the event of a guest’s non-appearance for a pick up or flight, a 100% cancellation fee will be applied.

If the flight is booked through a third party, the third party will be contacted immediately in writing to advise of the no-show, and of applicable charges.

If you have booked direct with us, your credit card will be debited for the relevant cancellation fee.

In the interest of safety, all our tours operate weather pending. Flights will only be restricted when weather conditions such as low cloud, fog, gusty winds, or electrical storms are present in the area of the flight path.

Flights can still operate in wet weather as visibility may still be good. At Sydney HeliTours we always strive for customer satisfaction, so we are happy to reschedule your flight at anytime.

Should guests wish to cancel their flight because of wet weather but the flight can operate safely and the visibility is good, a 100% cancellation fee will apply.

Any flight cancelled by Sydney HeliTours will not incur a cancellation charge and all endeavors will be made to re-schedule the flight to another time to suit the guest’s availability. Sydney HeliTours will not be held liable for costs associated with airfares, accommodation or anything else due to helicopter flights which do not proceed as booked.

We understand that the unfortunate situation of guest illness does occasionally occur, and all efforts will be made to reschedule the guest to an alternate day, subject to availability.

However if cancellation due to illness is made on the day of the tour and the guest is unable to reschedule to another time, no refund will be given.

Naturally, if cancellation is made by the guest with more than 24 hours notice, no cancellation charge applies.