The following cancellation policies apply to bookings with Sydney HeliTours.
Red Balloon and Adrenalin
Cancellation within 7 days of flight departure time – incurs 100% of flight cost
Reschedule of flight time or date within 7 days of departure will incur a $50 fee per passenger
Reschedule of flight time or date within 48 hours is not available
All other bookings:
Cancellation within 48hrs of flight departure time – incurs 100% of flight cost
Reschedule of flight time or date within 48 hours of departure will incur a $50 fee per passenger
Changes of flight time or date within 24 hours is not available
If passengers elect not to travel due to weather but flights are still operational, 100% cancellation fee will apply.
Group bookings of over 10 seats will incur a cancellation fee if notice is only given within 5 days or less of the date of travel.
For Group bookings of over 10 seats further cancellation conditions may apply.
If booking through a third party agent additional cancellation restrictions may apply. Please refer to your travel documentation.
Any flight cancelled by Sydney HeliTours will not incur a cancellation charge and all endeavours will be made to re-schedule the flight to a mutually convenient time and/or date.
Sydney HeliTours will not be held liable for costs associated with airfares, accommodation or anything else due to helicopter flights which do not proceed as booked.