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Terms and Conditions

The following Terms & Conditions apply when booking a flight with Sydney HeliTours:


All flights are sold on a shared basis where up to 6 passengers may be travelling on the helicopter. Single passenger bookings are welcome however all flights require a minimum of 2 passengers to depart.

Please note that all helicopter flights are sold on a shared basis where up to 6 passengers may be travelling on the helicopter.

Customers may contact Sydney Helitours to book a private flight if a shared flight is not suitable.

Aircraft type & seating positions are allocated on the day of the flight once all passengers have been weighed and checked in. Seating allocation is based on a weight & balance calculation and at the discretion of the ground crew or pilot in command to ensure the safe carriage of all passengers.

In order to finalise and confirm a booking all passengers need to provide the following details;

  • the date/s that you are available to fly
  • passenger/s names (including first name and last name) in order to complete the flight manifest
  • confirmation of whether or not there are children flying (along with their ages at the time of booking)
  • a contact number (including country code if applicable) during your time in Sydney (please be advised that we have WhatsApp available)
  • an email address to send flight confirmation and any other relevant correspondence
  • individual passenger/s weights in kilograms, pounds or stone
  • whether or not a courtesy return transfer from a city hotel is required
  • credit card, PayPal or EFT (for Australian account holders only) in order to process payment in full for the flight or tour

Please advise the level of assistance required for any disabled passengers and whether the passengers are in a wheelchair so that we can accommodate their needs with ease. Please note that wheelchairs can be carried on selected aircraft only and they must be collapsible. Due to OH&S safety requirements staff are unable to lift any passengers.

Pregnant passengers are more than welcome to fly with us at their own discretion, passengers who have any concerns are best to consult their doctor prior to making a reservation.

Please note that all passengers are required to wear a seatbelt during flight regardless of their medical condition.

An infant is a passenger who has not yet reached his or her 3rd birthday. Infants will not be carried in company aircraft unless accompanied by one parent or a responsible adult. The infant may be carried in the arms of, or on the lap of an adult passenger, in an approved infant seat, or in a bassinet.

Infants will not be carried in company aircraft on publicly available shared flights. If flying with infants the aircraft must be private hired.

A child is a passenger who has reached their 3rd but not their 13th birthday and will occupy their own seat on the aircraft. The child must be accompanied by an adult on the flight.

For legal and safety reasons, all passengers are weighed prior to boarding the aircraft.

All flights are subject to the aircraft operating within its weight and balance/performance limitations as specified in the aircraft flight manual and the Company Operations Manual. We operate Robinson helicopters that have a maximum seat limitation of 135kg (297lbs), passengers in excess of this weight will be required to fly in the Eurocopter helicopter and may incur additional cost subject to the number of passengers travelling.

Bookings for two where the combined total is 200kg or more in total must book a private flight for additional cost.

Accurate individual passenger weights MUST be provided at the time of booking. Failure to provide accurate weights may result in the passenger(s) being unable to fly or further costs to the passenger(s) to proceed with the planned flight or aircraft upgrade. This is all based on safety and will never be compromised. Sydney Helitours will take no responsibility for any costs associated with the passenger(s) being unable to take their flight if inaccurate weights are provided. If passenger(s) are unable to fly due to inaccurate weights no refund will be given.

The following cancellation policies apply to bookings with Sydney HeliTours.

Red Balloon and Adrenalin

Cancellation within 7 days of flight departure time – incurs 100% of flight cost

Reschedule of flight time or date within 7 days of departure will incur a $50 fee per passenger

Reschedule of flight time or date within 48 hours is not available

All other bookings:

Cancellation within 48hrs of flight departure time – incurs 100% of flight cost

Reschedule of flight time or date within 48 hours of departure will incur a $50 fee per passenger

Changes of flight time or date within 24 hours is not available

If passengers elect not to travel due to weather but flights are still operational, 100% cancellation fee will apply.

Group bookings of over 10 seats will incur a cancellation fee if notice is only given within 5 days or less of the date of travel.

For Group bookings of over 10 seats further cancellation conditions may apply.

If booking through a third party agent additional cancellation restrictions may apply. Please refer to your travel documentation.

Any flight cancelled by Sydney HeliTours will not incur a cancellation charge and all endeavours will be made to re-schedule the flight to a mutually convenient time and/or date.

Sydney HeliTours will not be held liable for costs associated with airfares, accommodation or anything else due to helicopter flights which do not proceed as booked.

We understand that the unfortunate situation of guest illness does occasionally occur and all efforts will be made to reschedule the guest to an alternate day, subject to availability. However if cancellation due to illness is made on the day of the tour, no refund will be given.

If cancellation is made by the guest with more than 48 hours notice, no cancellation charge applies.

In the event of a passenger’s non-appearance for a pickup or flight, a 100% cancellation fee will be applied.

If the flight is booked through a third party, the third party will be contacted immediately in writing to advise of the no-show and applicable charges. If you have booked direct with us and paid by credit card, PayPal or CASH no refund will be provided

Due to the nature of Helicopter operations in the Sydney Basin and in surrounding mountainous areas all flights are operated at the discretion of the pilot in command and or Sydney HeliTours Management.

In the interest of safety, all of our flight, tours and charters are weather dependant. In the event that we experience weather conditions such as low cloud, fog, smoke haze, strong winds or electrical storms we may be required to postpone, reschedule or cancel of the booking. Flights may still operate in overcast or light drizzle provided visibility is good.

Guests are not permitted to cancel their flight within 48hrs to their confirmed date due to a weather forecast. As a company we are committed to providing a safe and enjoyable experience to all passengers, any decision about the weather and if it is suitable and safe for flying is at the discretion of the pilot in command.

If a flight does not proceed due to inclement weather, the customer will be given the choice to postpone or reschedule, if they are not able to reschedule they will be provided with a full refund.

Sydney HeliTours will not be held liable for costs associated with airfares, accommodation or anything else due to helicopter flights which do not proceed as booked.

Our bus transfers are complimentary and available to and from selected City Hotels ONLY and are subject to availability.

Transfers are operated on a fixed timetable and are independent to our helicopter flying schedule therefore guests may encounter a waiting period before or after their flight. Alternatively, a taxi can be ordered by Sydney Helitours staff upon request at the customers own expense.

We always endeavor to deliver our products as described in any of our advertising material or flight confirmations; however sights, flight paths and flight times may vary due to weather, air traffic control, or pilot discretion.

Sydney Helitours will endeavour to deliver the service as advertised and/or confirmed, actual sights, flights, routes departure times may vary (or even be cancelled) due to weather, operational considerations, air traffic control or pilot discretion. The company can give no guarantee of exact arrival or departure time for any service and will not be liable for any failure to make connections to other services or not achieving stated outcomes due to operational considerations beyond our control.

Maximum size of bag 68x48x30cm – Maximum 23 KGS per piece

Aircraft type Robinson R44 can accommodate a maximum of 2 bags

Aircraft type Eurocopter EC130 can accommodate a maximum of 6 bags

Aircraft type Eurocopter EC135 can accommodate a maximum of 5 bags

 
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